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I made a purchase in Smurfs' Village from Bongfish but I did not receive the bonus item and or the Smurfberries

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  • I made a purchase in Smurfs' Village from Bongfish but I did not receive the bonus item and or the Smurfberries

    Hi Spelling Bee! I have been reading this forum for ages, thank you for all your hepl. And just now got a problem - made a purchase with Puzzle Hut, waited for long time for it and - bang, game crashed right after confirmation and no Puzzle Hut, although smurfberries were added. Who do i contact to try and get my Puzzle hut please?!

  • #2
    Topten Hello! Sorry that your first post had to be for such an occasion, but of course I'll help. Here is the link to Support. I hope they'll be able to get you your Puzzle Hut.

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    • #3
      Thank you so much Spelling Bee! Its all sorted! Happy holidays!

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      • #4
        The same thing happened to me when I purchased the Puzzle Hut... Game crashed. Got the smurfberries but no hut. Support fixed it though!

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        • #5
          Thank you, Spelling Bee! I got the Puzzle hut with the help of a very nice guy from the Support team! Happy New Year!

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          • #6
            Hello everybody! An hour ago I bought an exclusive offer of a smurfberry batch and a night glowing hut. Although the purchase was successful ( 10,99 €) and I got the receipt, I never saw the hut or the smurfberries in my village. I play Smurfs Village on an android Huaweii p9 lite and I'm level 22. What should I do?

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            • #7
              Originally posted by Lunandroid View Post
              Hello everybody! An hour ago I bought an exclusive offer of a smurfberry batch and a night glowing hut. Although the purchase was successful ( 10,99 €) and I got the receipt, I never saw the hut or the smurfberries in my village. I play Smurfs Village on an android Huaweii p9 lite and I'm level 22. What should I do?

              Hello! I recommend you to send a ticket to Bongfish with your receipt. They will be able to re-send the item so that you will receive it. Occasionally, it happens that somebody makes a purchase but they don't receive the item/berries. But Bongfish is able to send both the item and the berries, so you should be able to enjoy your purchase soon.

              Here's the link to their support page: https://smurfs.zendesk.com/hc/en-us
              At the top right you see the option to submit a request.

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              • #8
                Thank you Evanna! I have already sent an email at support@smurfs.zendesk.com... let's hope I'll get my hut and berries soon!

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                • #9
                  They do work business hours...not sure which time zone, but you may have to wait until tomorrow to get a response

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                  • #10
                    Bongfish is from Austria, so GMT +1, but I don't know if they have an international office elsewhere too or if everybody is in Austria.

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                    • #11
                      Hi, I purchased 125 smurfberries and have been charged for them but have not received them. Have emailed smurf zen with a copy of the receipt.but no response. Can you help please.

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                      • #12
                        Originally posted by Den123 View Post
                        Hi, I purchased 125 smurfberries and have been charged for them but have not received them. Have emailed smurf zen with a copy of the receipt.but no response. Can you help please.
                        Hi! It's sunday here, maybe that's the reason you've not recieved an answer yet! Vintoxi is really quick by trying to solve problems so please give him 1 or 2 more days to get back to you! They will need your support ID to send the berries to your game. You could find it in the main menu by tapping on the support button and copy the ID.

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                        • #13
                          You know, I won the contest and I haven't gotten mine either so there may be an issue with Apple. IT's hard but try to be patient until tomorrow. IT's probably their weekend and no one is working.

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                          • #14
                            Originally posted by Vintoxi

                            Hey skydiver118 I hope this has been sorted now ^^
                            They showed up this AM. THanks very much for resending them. I think Apple had some issues over the weekend. (although they will never admit it)

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                            • #15
                              I made a purchase of 125 berries with the dragon. It said it went through them my tablet died. I received an email from Amazon to update my credit card which I did, but I never received the items.

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