Hi Spelling Bee! I have been reading this forum for ages, thank you for all your hepl. And just now got a problem - made a purchase with Puzzle Hut, waited for long time for it and - bang, game crashed right after confirmation and no Puzzle Hut, although smurfberries were added. Who do i contact to try and get my Puzzle hut please?!
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I made a purchase in Smurfs' Village from Bongfish but I did not receive the bonus item and or the Smurfberries
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Hello everybody! An hour ago I bought an exclusive offer of a smurfberry batch and a night glowing hut. Although the purchase was successful ( 10,99 €) and I got the receipt, I never saw the hut or the smurfberries in my village. I play Smurfs Village on an android Huaweii p9 lite and I'm level 22. What should I do?
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Originally posted by Lunandroid View PostHello everybody! An hour ago I bought an exclusive offer of a smurfberry batch and a night glowing hut. Although the purchase was successful ( 10,99 €) and I got the receipt, I never saw the hut or the smurfberries in my village. I play Smurfs Village on an android Huaweii p9 lite and I'm level 22. What should I do?
Hello! I recommend you to send a ticket to Bongfish with your receipt. They will be able to re-send the item so that you will receive it. Occasionally, it happens that somebody makes a purchase but they don't receive the item/berries. But Bongfish is able to send both the item and the berries, so you should be able to enjoy your purchase soon.
Here's the link to their support page: https://smurfs.zendesk.com/hc/en-us
At the top right you see the option to submit a request.
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Thank you Evanna! I have already sent an email at support@smurfs.zendesk.com... let's hope I'll get my hut and berries soon!
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Originally posted by Den123 View PostHi, I purchased 125 smurfberries and have been charged for them but have not received them. Have emailed smurf zen with a copy of the receipt.but no response. Can you help please.
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Originally posted by Vintoxi
Hey skydiver118 I hope this has been sorted now ^^
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