I've been unable to move around in my Smurfs' Village since November of 2016 and Customer Support did not fix it

[Guest]

Hello

I have problem in my village , I can't move or go anywhere or do anything , I'm stuck on village ,
I have contacted support but I'm waiting for a long time and didn't fix , please help me

Notice : I upload video to YouTube to explain more about my problem , and the white bubble in the screen (my movements).

https://youtu.be/48O3YEy1ZuA

[Spelling Bee]

Ahmed Adel Hello and welcome to the Community Forums. I've taken a look at both your Customer Support History as well as your Video showing the problem. Is your game still on a Samsung Galaxy S4? Were you able to try moving your game from that device to another Android device using the Google Cloud Backup?

[Guest]

Ahmed Adel Hello and welcome to the Community Forums. I've taken a look at both your Customer Support History as well as your Video showing the problem. Is your game still on a Samsung Galaxy S4? Were you able to try moving your game from that device to another Android device using the Google Cloud Backup?

Hello

I'm tried to change my device and try to move but still , also I tried
clear cache data and restart my device but also not solved , I need help please

Thanks for attention Spelling Bee

[Guest]

Hello , please reply fast , I need help

[Spelling Bee]

Ahmed Adel Myself or someone from Customer Support will be getting back to you as soon as possible.

[Guest]

Hello

I'm waiting for a long time but there's no reply from customer support ,please help me I can't wait anymore please

[Amada ortega]

Hello, like Ahmed I have troubles with may village , I can't go to the Island, and I can't either get rocks and wood, so I can't move on in missions
please help me because I'm getting tired ok the game

[Melthatsme]

Hi Amada, did you get a resolution. I am the same, have been for ages, stopped playing because of it, but back again now. Customer support said tough luck basicly.... but I have spent money on this and its not fair that they wont even try. Did anything get fixed for you?