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[iOS+Android] Time loss and countdown timer issuers (going-back-in-time bug) have become excessive.

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  • [iOS+Android] Time loss and countdown timer issuers (going-back-in-time bug) have become excessive.

    Time loss has always occurred in my game. I can tell because I set my alarm to collect XP and Timber Smurf hut on the mainland, especially during the Tracker event. Monday, I collected at 7:17 am CST. Last night, I collected at 8:07pm CST. Every 12 hours (when I set my alarm for the majority of XP and use Timber smurf countdown), I lose between 5 and 7 minutes. I noticed my crops also lose this time. This time lapse has increased in the last couple of months and I simply cannot determine the cause (closing/reopening game, playing events, traveling between areas, etc.?). I will have lost over an hour this week by my projection.

    I am running latest IOS on a very new Ipad 7th generation device.
    Last edited by Cupcake; 08-14-2020, 01:17 PM.

  • #2
    Yes, this happens to me, too; both these small time losses and also big time losses with some areas getting set back many hours. The small losses even seem to be in the MV, while the big set-backs are in the other areas.

    Comment


    • #3
      Something is really going wrong with the clock timers. Usually i could get all SBs from the wonders on Sunday evening, i matched all my wonders give the berries at the same time (except the ones on mountain with 6 days).

      Now it is completely different on all areas, some have 6 hours left (MV), some 11 hours (island), some 14 hours (mountain) and the ones on planet i could get on Monday! Only way to get back to normal is missing a whole week!!

      Yesterday i had so many problems with the planet, the craters are ready but as i click to collect, i was given the xps but no gift boxes. All crops were withered... (without a message and without the chance to use a berry because swoof chief hadn’t noticed it), after restart the crops had 45 minutes left and the craters 17 minutes...

      I don’t have any clue why this is happening... the last weeks everything worked fine with it, only a lag of 5-10 minutes by the wonders.

      Comment


      • #4
        Update: I lost 1 hour and 20 minutes from last Monday to this Monday at 7:00 CST.

        I think the large time losses are very much related to errant collections of stardust and related to the freezing that occurs often when moving/zooming/minimizing near the bottom of an area. They are due to game coding errors when a user does something unexpected and the game sort of resets itself. Others have noted this above and in other problems posts.

        It appears that the 10-15 minutes lost per day (in minute increments) in the village and island areas are related to popup offers for EOs (which would explain the increase in the slow time loss per day due to the every 2 hour offers happening more frequently now) and are related to the entry screen slow loading and popups. I lose more slow time loss when I leave and reenter the game several times a day and when the special EO offerings are occurring.

        Comment


        • #5
          I woke up this AM to find everything I’d done last night to be undone. I hadn’t been decorating or anything, but I was greeted with villages full of wilted crops. Heck, I had wilted eggplant on the island. Before I went to bed last night I harvested things and set it up for night (planting crops to be harvested in the morning) and all that work was undone.

          The eggplant wilting was extreme because that’s a 16 hour crop so who knows how far it rolled back.

          I really hope this bug gets addressed because it’s getting to the point that I’m reaching the ‘why bother’ stage in even playing, if anything I do gets randomly undone, why do anything?

          Comment


          • Cupcake
            Cupcake commented
            Editing a comment
            I understand your frustration, for sure! For me, it seemed to be somewhat better for awhile, but seems to have gotten worse again. All I can suggest, for now, it to do manual cloud saves on a regular basis, especially after a big harvest/replant. I set my crops up to come due all about the same time in all areas (usually 12 and/or 24 hour crops). I then harvest, replant and immediately do a manual save. I do the same thing when I redecorate or rearrange things.

            I agree that we shouldn’t have to do this- it is a MAJOR bug and should be fixed. but it might enable you to at least play in the meantime.

          • skydiver118
            skydiver118 commented
            Editing a comment
            Cupcake I can try that. It’s not the end of the world by any stretch, I have enough coins etc to not feel much pain at losing the crop. Tis a bit annoying to have to manually remove all those wilted crops or shell out the SB to revive them.

            I don’t want to do anything in my village. I won’t decorate, so all the decorating contests are a bit of a wash - too risky to spend time doing something that can be erased, not to mention risk courting corruption which seems very common at the moment.

            Maybe 1.91 will bring some sort of fix.

          • Cupcake
            Cupcake commented
            Editing a comment
            Yeah, I’ve switched from crops to magic shrubs on the mountain and planet, and stored all my crop fields on the island (so that Brainy doesn’t annoy me by telling me I don’t have enough fields! 😂)

        • #6
          For now there is a lack of 6! hours on my planet! It is going worse! Instead of collecting from the wonders on sunday i have to collect on monday since two
          weeks... but if it is going on this quick, with a lack of 6 hours i will collect on tuesday next week and wednesday in two and so on,.. so i will loose one full week at the end of this month! Wonder timers have 5 days and 22 hours left but planet wonders have 6 days and 4 hours left. So this means i’ll have to collect in the middle of the night or will loose 8 hours more because of sleep!! Please please have a look on it...

          it is so annoying coming back to harvest and have to find withered crops or nothing planted instead of your ready ones...

          maybe it has really something to do with the craters or the archeologist, because of the fact that i had today the situation again that there was no action collecting from craters, no gift-box, no stardust... after reboot, the craters were back ready to collect but all my progress made on planet was lost. Now my archeologist craters that had to be ready have 8 hours left.... 8 hours... so it will be 6 o‘clock in the morning instead of 10 o‘clock in the evening! During my working time i have no chance to play so i have to wait until next evening and will loose one whole day. As there are not that much ways to collect stardust it‘s a real loss!

          Comment


          • nananasha2004
            nananasha2004 commented
            Editing a comment
            I’ve noticed that I’ve also had this issue since reading these forums.

        • #7
          For the first time that I have noticed, crops in my MV have lost time. I planted six hour crops at 11:45 and they will not be ready until 6:45 pm- thus they have lost an hour. My crops in other areas are a problem regularly.

          Comment


          • #8
            I am not receiving any of my XPs since the app update. I’ve been stuck at 12% and not being able to level up at all. This is very frustrating when I can’t get my points and haven’t been getting my smurfberries for going to the next level of the game. Is anyone else having this same issue? I’m not having trouble getting randomly shutdown (thankfully!)

            Comment


            • Cupcake
              Cupcake commented
              Editing a comment
              Welcome to the Forum! What level are you? Does it seem like XP is being collected but the level is just not increasing? Can you tell us when you first noticed this?

              Do you have/see any other problems with your village at all?

          • #9
            The stardust crater collection bug needs to be fixed... ASAP.

            I have lived for months unable to keep my SB timers and crop collection timers in sync. I play only a few times per day.

            This bug that sets the timers back makes the game unenjoyable and unplayable.

            I grow the 12-hour lollypops, so, every time the crater-collection bug triggers, my ttimers reset by 12 hours. It's really unacceptable that a bug this critical has gone unfixed.

            It happens with the crater excavator too.

            I had one hour left on my lollypops and 2 days 10 hours on my SB timers when the bug hit today. Now I have 11 hours 55 minutes on the lollypops and 2 days 23 hours on the SB timers.

            After going to the mountain and running the Egg hunt event, all the rewards from the craters I tapped appear in sequence--coins, stardust, seeds, SB. Seeds must be stored in the Mountain storage unit because they cannot be grown on the mountain.

            A number of us have provided detailed information.

            It would be nice for a few big bugs like this one to be fixed instead of new releases being pushed out.

            Comment


            • #10
              Is anyone else experiencing issues with the time it is taking to build wonders????
              I am also experiencing issues with the timers for collecting stardust.
              My timers only seem to only count down when I am in that area.
              I am on Android and have the latest update but have not visited the island!

              Comment


              • Cupcake
                Cupcake commented
                Editing a comment
                Hi Tamara! This is just one of the topics dealing with this issue. It all seems to be connected to the bug where various areas actually go-back-in-time, and lose progress. It is a complex problem, and one not yet solved.

                Don’t forget, you can use the search function in the upper left corner of the forum, and then can post things pertaining to that issue in that topic instead of starting a new one. If you don’t see what you need immediately, the trick is to change the search to “Relevance” rather than “Last Update” (which is the default) after you do your initial search!

            • #11
              A few moments ago,i collect all dives at island and i didnt get any seashell i thought i'm lucky and then i collect craters at the planet.I didnt get any stardust(even star inside them)after that i moved mountains i collected sb from one wonder and played camper and archeologists game and i returned to planet.I got something inside box and its invisible 1x1 square thing.I did it over 5 times and i get stardusts inside them then i realized something.When i collect all dives and didnt get any shell.Invisible things are shells!I returned mountain and i saw my sb decrased 18 from 19.I think cooldown times of something went wrong.I need help for this.I sent a photos of invisible shells at planet.

              Comment


              • Cupcake
                Cupcake commented
                Editing a comment
                As you can see from the posts above, there are a lot of issues with the craters and the countdown timers., and maybe the dives and mountain digs also. I am sure PopReach is working on the problem.

                In the future, you might try using the search function in the upper left corner of the forum to find whether someone has already started a topic so you can post things pertaining to that issue there. You can usually find existing topics relevant to your questions or problems more quickly too!
                Last edited by Cupcake; 08-12-2020, 02:25 PM.

            • #12
              There’s something pretty weird happening with completing some of the older wonders on the mountain. I’ve had the same issue happen with the outdoor fireplace and the wheat shed, but not the jousting game, which was fine. I’m waiting to see if it happens with the binoculars and the strength game, which I am at stage 3 for and haven’t had problems so far. It seems to be the final stage where issues arise.

              It started when I tried to use smurfberries to complete the last stage of the fireplace but it took them without completing it. I tried a few times then recovered my village. The timer then stalled and got stuck on 99% completion for days so I recovered again but the game jumped back in time and I was asked to begin the final stage again, despite my having already paid the resources for the final stage, which had now disappeared (which support services kindly reimbursed when I raised a ticket).

              The wheat shed is now doing the same thing. I’ve been on the final stage for nearly three days. I tried using smurfberries to complete it but it took 3 without altering the progress. I recovered my village and got them back and the timer seems to be moving forward again.

              It’s really odd. I can’t find any mention of this on the forum. I have real issues with the timer in the grove, with different areas of my crops growing at different rates, despite all being planted at the same time (and often my smurfs growing the stalled crops have vanished, but come back again if I reboot my device), but I’ve not had timer issues in the mountain before.

              Has anyone else had this issue? Is there some form of corruption associated with these particular wonders? I’ve not had any other hint of game corruption, so am hoping these timer issues are a particular bug.

              Comment


              • Artyharry
                Artyharry commented
                Editing a comment
                Skyblack, yes it’s heartbreaking when you lose decorating, sometimes hours of work! I feel your pain! I always try and remember to do a manual save after decorating but it’s easy to forget.

              • Cupcake
                Cupcake commented
                Editing a comment
                Skyblack Artyharry Sometimes even manual saves do not help. The only thing that seems to work for me is to use Fireman to collect XP just before I leave an area, even if there is no XP to collect.

              • Artyharry
                Artyharry commented
                Editing a comment
                Cupcake, thanks for mentioning this again. I had taken note of your suggestion before but hadn’t fully appreciated that this can work, even if Fireman has nothing to collect, so I didn’t always do it. I’ll give this a go every time from now on. I find things become most dodgy when exiting the Grove, if it’s the last place I go before coming out of the game, especially if I go from the Grove to visit friends first. That can trigger a loss of saved work, so I try not to cycle round to the Grove last, but slot it in earlier in my smurfy travels.

            • #13
              I moved Fireman's hut on the Mountain and decorated the nearby area. However, when I returned from another region, the changes I made on the mountain did not register (meaning that Fireman Smurf is still in his original location) The decorations I made weren't there either. (I didn't get a refund for them)

              Conclusion: I think this implies that the system has a problem trying to register the moving of Fireman Smurf, and therefore gets stuck and can't register any changes made after that.

              Comment


              • Cupcake
                Cupcake commented
                Editing a comment
                This is a well-known bug and can happen in any section of the game, any time, and is not directly related to Fireman. You can read about it in this topic It seems to be especially noticeable after decorating, but it happens randomly. It seems to happen more in the other areas than the MV.

            • #14
              I just lost 67 hours… I got a notification that my peaches were ready to harvest, went on to collect them, and 67hours to go. The time loss has happened regularly in my village but this is ridiculous.

              Comment


              • Cupcake
                Cupcake commented
                Editing a comment
                Welcome to the forum. Please fill out a Customer Support ticket if you have not done so already. You can do so by clicking the Support button on the upper part of the screen. The more people that report it and give details, the better! This is the link: https://smurfs.zendesk.com/hc/en-us
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