Not able to play- Blank Screen

[Chronic31076]

I have not been able to at Smurfs village for about 2 months now.......I can't get anyone to help.......the game keeps going blank on me no matter what I do.......it won't even load......I play on a moto g6 Android phone

[Cupcake]

Welcome to the forum, Chronic! I am sorry you are having trouble- have you submitted a ticket with Customer Support?

[Chronic31076]

When are you guys going to fix the blank screen that's making the game unplayable......I'm missing out on alot of rewards.......it's been going on for a while now

[Chronic31076]

I been playing the Smurfs village for years now and this is crazy never had this issue til a few months ago

[Cupcake]

Hi Chronic. You had already started a topic on this, so I moved your comments here. If you have not filled out a ticket with Customer Support, you need to do so. If you have filled out a ticket, you need to wait for to answer.

Have you filled out a ticket?

[debbles smurf]

You need to log a ticket with customer service as it may be device related and they may have a fix for you