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Smurfs Village Crashing at Load Screen

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  • aimee6517
    replied
    Mine is working too! I’m impressed by the quick response!

    Leave a comment:


  • Chat noir
    commented on 's reply
    Cupcake. Thank you! Such a fast response - AND a very nice email from Neil at Customer Support - so impressive!

  • Schlumpfin
    replied
    Thank you cupake for the Info
    My Game is Running again Friends Visited distributing gifst also went

    Leave a comment:


  • Cupcake
    replied
    UPDATE: POPREACH HAS FIXED THE ISSUE! You should now be able to access your game online again.

    Leave a comment:


  • SolipsismSmurf
    replied
    yosinori saitou yup. i’m back up, too. quick fix!

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  • yosinori saitou
    replied
    now i can open the game online. maybe Popreach has done something. thanks!

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  • Cupcake
    replied
    Hi everyone! POPREACH IS WORKING ON A SOLUTION!. They are working to diagnose and correct the issue, so hopefully we will be back online soon!

    —————————————————————————-
    Last edited by Cupcake; 07-10-2020, 05:22 AM.

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  • Cupcake
    commented on 's reply
    Even on airplane mode, some devices will stay connected to the internet- check to make sure your wifi is turned off.

  • aimee6517
    replied
    Mine doesn’t work on airplane mode either.

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  • Chat noir
    commented on 's reply
    Have submitted a ticket! Fingers crossed, everyone!

  • yosinori saitou
    replied
    me too but can open the game in the airplane mode. so i think maybe it's cloud/server issue? anyway i'll wait for some imformation about this from Popreach.

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  • Artyharry
    replied
    Me too on an iPad in UK. Will submit a ticket.

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  • Cupcake
    commented on 's reply
    Could be a server glitch, but they might not know about it unless we send them tickets!
    Last edited by Cupcake; 07-10-2020, 05:02 AM.

  • Cupcake
    commented on 's reply
    You are right. Can get in offline, but not online!

  • Chat noir
    replied
    Cupcake Seems as if this is affecting a lot of us: two more here (UK) on iOS iPad minis...do we need to fill in a ticket, or do we maybe assume it’s a Smurf-wide server glitch?

    Leave a comment:

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