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Smurfs Village Crashing at Load Screen

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  • Smurfs Village Crashing at Load Screen

    My game crashes every time at the load screen. It’s the newest version and it was working fine just until today. I restarted the app a few times, doesn’t help it . :/ I’m on iOS, iPhone 11 Pro. Anyone else?
    Last edited by SolipsismSmurf; 07-10-2020, 03:38 AM.

  • #2
    I am having the same issue suddenly this morning. I can’t get in to my game. Also an iPhone.

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    • #3
      SolipsismSmurf aimee6517 I am having the same problem on my iPad mini. I suggest that you both submit tickets to Customer Support if you have not done so already.
      Last edited by Cupcake; 07-10-2020, 04:15 AM.

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      • #4
        Same here. iPhone SE. I put it in airplane mode and was able to open the app and cycle thru my crops, but once the network is turned back on you can’t get back to it. I thought it needed an update, so I did the app update and it’s still doing it.

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        • Cupcake
          Cupcake commented
          Editing a comment
          You are right. Can get in offline, but not online!

      • #5
        Fall with me me too from this Morning everything was still ok Play iPad
        🦥 Smurfs greetings Schlumpfin mc smurfy
        🐱

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        • #6
          Thank you, Cupcake. I just submitted a ticket.

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          • #7
            I can’t get into my game either. It crashes at login. I have an iPhone XR.

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            • #8
              Cupcake Seems as if this is affecting a lot of us: two more here (UK) on iOS iPad minis...do we need to fill in a ticket, or do we maybe assume it’s a Smurf-wide server glitch?

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              • Cupcake
                Cupcake commented
                Editing a comment
                Could be a server glitch, but they might not know about it unless we send them tickets!
                Last edited by Cupcake; 07-10-2020, 05:02 AM.

              • Chat noir
                Chat noir commented
                Editing a comment
                Have submitted a ticket! Fingers crossed, everyone!

            • #9
              Me too on an iPad in UK. Will submit a ticket.

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              • #10
                me too but can open the game in the airplane mode. so i think maybe it's cloud/server issue? anyway i'll wait for some imformation about this from Popreach.

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                • #11
                  Mine doesn’t work on airplane mode either.

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                  • Cupcake
                    Cupcake commented
                    Editing a comment
                    Even on airplane mode, some devices will stay connected to the internet- check to make sure your wifi is turned off.

                • #12
                  Hi everyone! POPREACH IS WORKING ON A SOLUTION!. They are working to diagnose and correct the issue, so hopefully we will be back online soon!

                  —————————————————————————-
                  Last edited by Cupcake; 07-10-2020, 05:22 AM.

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                  • #13
                    now i can open the game online. maybe Popreach has done something. thanks!

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                    • #14
                      yosinori saitou yup. i’m back up, too. quick fix!

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                      • #15
                        UPDATE: POPREACH HAS FIXED THE ISSUE! You should now be able to access your game online again.

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                        • Chat noir
                          Chat noir commented
                          Editing a comment
                          Cupcake. Thank you! Such a fast response - AND a very nice email from Neil at Customer Support - so impressive!
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